Shopify Email & Order Support

My Shopify store needs a reliable pair of hands for around 30-60 minutes each day. You’ll jump into the admin, tidy up orders that need editing, generate new ones when customers decide to add items, and handle the occasional return so the inventory and reporting stay clean.

Alongside the order work, I’ll forward the daily inbox to you. Typical messages include responding to product or shipping inquiries, following up on open orders, sending order confirmations that didn’t trigger automatically, and smoothing out any complaints that slip through. Clear, friendly communication is essential because I want every customer to feel heard and looked after.

Here’s what success looks like for me:
• Orders edited or created correctly within 24 hours of request
• Returns processed in Shopify with correct refund amounts and notes
• All customer emails answered the same business day with a helpful, upbeat tone
• Escalations flagged to me promptly when a decision is needed

If you already know your way around the Shopify order screen and are comfortable crafting concise, professional emails, I can get you onboarded quickly. Let me know your availability and any relevant store links or examples demonstrating similar work, and we can start as soon as you’re ready.