Shopee Chat Response Support
Budget: $15 – $25 USD
I run a small Shopee store and need an extra pair of hands to keep our chat response time fast and friendly. The task is straightforward: monitor the Shopee inbox and answer customer questions accurately in clear Bahasa Indonesia. Most inquiries revolve around stock availability, sizes, shipping options, and occasional price clarifications.
You will log in through the Shopee seller center (I’ll provide access), greet customers warmly, pick the right template when it fits, and adjust wording so every reply feels personal rather than robotic. When a question falls outside the provided product sheets, flag it to me in our shared WhatsApp group and I’ll jump in.
Acceptance criteria
• Average response time under five minutes during your shift
• No unanswered chats left in the queue at hand-over
• Information given must match the latest product sheet and promo list I supply
Shifts are flexible; I mainly need coverage on weekday afternoons (GMT+7). Reliability and a courteous tone are more important than prior experience.
You will log in through the Shopee seller center (I’ll provide access), greet customers warmly, pick the right template when it fits, and adjust wording so every reply feels personal rather than robotic. When a question falls outside the provided product sheets, flag it to me in our shared WhatsApp group and I’ll jump in.
Acceptance criteria
• Average response time under five minutes during your shift
• No unanswered chats left in the queue at hand-over
• Information given must match the latest product sheet and promo list I supply
Shifts are flexible; I mainly need coverage on weekday afternoons (GMT+7). Reliability and a courteous tone are more important than prior experience.