Sales/Customer Service Representative for SaaS
Budget: $15 – $25 USD
Software SaaS services company dealing with software related to financials is looking for a sales/customer service professional to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The candidate will communicate with businesses that are mainly active in the Home and Kitchen industry which sells their products through various online channels.
Responsibilities
Serve as the lead point of contact for all new and old customer
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate and keep track of who has been contacted and present the result
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Skills
Bilingual/Native English speaker
Ability to work in EST/PST
Solid experience any of the Sales and marketing tools
Minimum 3 years of experience in sales/customer service
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
High sense of urgency in particular with regards to customer service orientation
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field is preferred
Responsibilities
Serve as the lead point of contact for all new and old customer
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate and keep track of who has been contacted and present the result
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Skills
Bilingual/Native English speaker
Ability to work in EST/PST
Solid experience any of the Sales and marketing tools
Minimum 3 years of experience in sales/customer service
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
High sense of urgency in particular with regards to customer service orientation
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field is preferred