SaaS Support Admin Needed

I run a growing SaaS platform and I’m looking for an intermediate-level support admin who can keep our users happy while keeping the back-end tidy.

Here’s what you’ll take ownership of:
• Respond to customer inquiries – you’ll field questions and troubleshoot issues through Email, Live chat and occasional Phone calls, aiming for friendly, concise replies within the agreed SLA.
• Manage user accounts – from password resets and plan upgrades to basic subscription housekeeping, you’ll make sure every account is accurate and active.

We already have clear macros and a knowledge-base in place, so you’ll slot straight into our existing workflow. Experience with ticketing tools such as Zendesk, Intercom or Freshdesk is ideal, and you should feel comfortable jumping on a quick Zoom or phone call when an issue needs real-time attention.

Success for me looks like:
• Consistently meeting response-time targets
• Accurate, zero-error updates to user records
• A calm, professional tone that reflects our brand personality

If you’ve previously supported a SaaS product and enjoy balancing customer care with light admin tasks, I’d love to hear how you can start contributing right away.