Retail Store Customer Support Assistant
Budget: $15 – $25 USD
I run a small family-owned retail shop and need a reliable freelance assistant who can step in and handle day-to-day customer interactions. You’ll be the first point of contact—answering questions, guiding buyers through product choices, and solving minor issues before they snowball.
Most conversations come through chat, WhatsApp, and the occasional phone call. I’ve used simple customer-management tools on and off (think Google Sheets, basic POS chat modules), so if you have experience with any lightweight CRM, great—if not, I’ll show you my workflow and expect you to pick it up quickly.
Key expectations
• Warm, clear, and patient communication in Bahasa Indonesia (English is a plus but not required)
• Accurate logging of each interaction so I can trace follow-ups without digging
• Proactive mindset—spot a recurring question? Draft a canned response for us to approve.
• Honesty and confidentiality with our customer data
The shop is busiest between 10 AM–4 PM WIB; I’ll share a shared calendar with peak hours and task priorities. We’ll start with a trial week to confirm fit, then move to an ongoing arrangement if all goes well.
Deliverables
1. Daily interaction log (Google Sheet template provided)
2. Summary report every Friday highlighting issues resolved, common questions, and any improvement ideas
I’m ready to onboard as soon as I find the right person. Let me know your availability and two examples of customer situations you’ve handled successfully.
Most conversations come through chat, WhatsApp, and the occasional phone call. I’ve used simple customer-management tools on and off (think Google Sheets, basic POS chat modules), so if you have experience with any lightweight CRM, great—if not, I’ll show you my workflow and expect you to pick it up quickly.
Key expectations
• Warm, clear, and patient communication in Bahasa Indonesia (English is a plus but not required)
• Accurate logging of each interaction so I can trace follow-ups without digging
• Proactive mindset—spot a recurring question? Draft a canned response for us to approve.
• Honesty and confidentiality with our customer data
The shop is busiest between 10 AM–4 PM WIB; I’ll share a shared calendar with peak hours and task priorities. We’ll start with a trial week to confirm fit, then move to an ongoing arrangement if all goes well.
Deliverables
1. Daily interaction log (Google Sheet template provided)
2. Summary report every Friday highlighting issues resolved, common questions, and any improvement ideas
I’m ready to onboard as soon as I find the right person. Let me know your availability and two examples of customer situations you’ve handled successfully.