Retail ERP Support & Training
Budget: ₹12,500 – ₹37,500 INR
We are looking for an experienced team to become the first-line customer service arm for several clients running our Retail ERP system. Your day-to-day focus will be on answering their questions, guiding them through initial configuration and data entry, and making sure feedback loops back to our product team so we can keep improving the platform.
Scope of work
• Handle customer inquiries coming in by phone, email and live chat.
• Walk new stores through setup, configuration and their very first transactions so they feel confident from day one.
• Collect, organise and report customer feedback so we can spot trends and prioritise fixes or feature requests.
• Maintain clear, concise ticket notes so any technical issues can be escalated smoothly to our in-house engineers.
Acceptance criteria
• Average first-response time under 30 minutes during agreed support hours.
• All tickets closed with documented resolution steps or an internal escalation reference.
• Weekly feedback summary delivered in a simple dashboard or spreadsheet.
Scope of work
• Handle customer inquiries coming in by phone, email and live chat.
• Walk new stores through setup, configuration and their very first transactions so they feel confident from day one.
• Collect, organise and report customer feedback so we can spot trends and prioritise fixes or feature requests.
• Maintain clear, concise ticket notes so any technical issues can be escalated smoothly to our in-house engineers.
Acceptance criteria
• Average first-response time under 30 minutes during agreed support hours.
• All tickets closed with documented resolution steps or an internal escalation reference.
• Weekly feedback summary delivered in a simple dashboard or spreadsheet.