Responsive Customer Inquiry Assistant
Budget: $30 – $250 CAD
I need an organised pair of hands to step in and keep our customer inboxes calm and current. You’ll be reading and replying to incoming questions that land in two places—our main Email account and the brand’s Social Media DMs—and making sure every customer hears back within four hours, even on busy days.
Clear, friendly communication is the core of the job, so strong written English, good spelling, and an ability to match our brand tone are essential. You should be comfortable triaging messages, flagging anything urgent, and recording frequent issues so I can improve our FAQs. Previous customer-service experience helps, but solid common sense and reliability matter more; if you say you’ll cover a time slot, our customers must be able to count on you.
Deliverables:
• Replies sent through Email and Social Media that fully resolve or appropriately escalate each inquiry within the 4-hour window
• A concise end-of-shift summary noting volumes handled, common themes, and any outstanding items that need my attention
Once we get rolling, I'll share templates, brand voice notes, and access to the inboxes. If you’re responsive, orderly, and enjoy making customers feel valued, let’s talk.
Clear, friendly communication is the core of the job, so strong written English, good spelling, and an ability to match our brand tone are essential. You should be comfortable triaging messages, flagging anything urgent, and recording frequent issues so I can improve our FAQs. Previous customer-service experience helps, but solid common sense and reliability matter more; if you say you’ll cover a time slot, our customers must be able to count on you.
Deliverables:
• Replies sent through Email and Social Media that fully resolve or appropriately escalate each inquiry within the 4-hour window
• A concise end-of-shift summary noting volumes handled, common themes, and any outstanding items that need my attention
Once we get rolling, I'll share templates, brand voice notes, and access to the inboxes. If you’re responsive, orderly, and enjoy making customers feel valued, let’s talk.