Require an ongoing customer service manager and virtual assistant for growing Australian start up
Budget: $2 – $8 AUD
We are a small start-up in Australia who needs you to help us grow our business
Check out our website www.incola.com.au
Your role will include
Customer Service
Answering phone calls for us (between 12pm and 2pm Monday to Friday Sydney, Australia time)
Responding to customer emails
Responding to customer enquiries through our website and social media
Virtual Assistant
Compiling data from various sources in to our excel and dashboard
Checking customers meet requirements
Sending out information requests to customers
Other various business tasks required to make our business run smoothly
You will be provided with training that will include
How our business works (it is a unique business model)
The process a customer goes through
The most common issues/questions you will deal with
What to do if you can’t resolve an issue.
How to provide clear instructions to a customer
We will be looking for this to be a continuing role
We are offering
An ongoing contract (once you satisfy pass a trial period)
Bonuses for high level performance
flexible working arrangement that works for both you and our business
Training and mentoring
Opportunities to upskill and learn
Opportunities for increase in work with referral
Open to your suggestions to make our partnership together more productive
Most important skills/attributes you need
Proactive – be thinking ahead on how to deal with issues
Willingness to work hard – Get as much done to the right quality of work
Organised – ability to look after many tasks at once
Check out our website www.incola.com.au
Your role will include
Customer Service
Answering phone calls for us (between 12pm and 2pm Monday to Friday Sydney, Australia time)
Responding to customer emails
Responding to customer enquiries through our website and social media
Virtual Assistant
Compiling data from various sources in to our excel and dashboard
Checking customers meet requirements
Sending out information requests to customers
Other various business tasks required to make our business run smoothly
You will be provided with training that will include
How our business works (it is a unique business model)
The process a customer goes through
The most common issues/questions you will deal with
What to do if you can’t resolve an issue.
How to provide clear instructions to a customer
We will be looking for this to be a continuing role
We are offering
An ongoing contract (once you satisfy pass a trial period)
Bonuses for high level performance
flexible working arrangement that works for both you and our business
Training and mentoring
Opportunities to upskill and learn
Opportunities for increase in work with referral
Open to your suggestions to make our partnership together more productive
Most important skills/attributes you need
Proactive – be thinking ahead on how to deal with issues
Willingness to work hard – Get as much done to the right quality of work
Organised – ability to look after many tasks at once