Rental Phone Support Specialist
Budget: $250 – $750 AUD
I’m looking for a dependable customer-service professional who can pick up between 10 – 20 inbound calls a day for my small rental business and keep our booking calendar up to date throughout the shift. You’ll be online from 6:00 am to 7:00 pm Sydney time, answering questions, confirming availability, and making or modifying reservations in our system.
Because every caller is a potential repeat guest, fluent English and excellent verbal communication are non-negotiable. You’ll need to listen closely, speak clearly, and leave each caller feeling heard and reassured. Experience with basic booking or CRM software is a plus; if you have worked with tools like Zoho, Guesty, or similar platforms, mention it so I know you can hit the ground running.
Daily workflow will include:
• Promptly answering each call within two rings
• Logging call notes and updating booking details immediately after the conversation
• Escalating any unusual issues to me in real time via chat or email
At the end of every shift I’d like a brief report summarising calls handled, bookings created or amended, and any follow-ups required for the next day.
If you’re reliable, friendly, and confident on the phone, I’d love to hear how you can keep our renters happy and our schedule organised.
Because every caller is a potential repeat guest, fluent English and excellent verbal communication are non-negotiable. You’ll need to listen closely, speak clearly, and leave each caller feeling heard and reassured. Experience with basic booking or CRM software is a plus; if you have worked with tools like Zoho, Guesty, or similar platforms, mention it so I know you can hit the ground running.
Daily workflow will include:
• Promptly answering each call within two rings
• Logging call notes and updating booking details immediately after the conversation
• Escalating any unusual issues to me in real time via chat or email
At the end of every shift I’d like a brief report summarising calls handled, bookings created or amended, and any follow-ups required for the next day.
If you’re reliable, friendly, and confident on the phone, I’d love to hear how you can keep our renters happy and our schedule organised.