Remote Zendesk Support Representative

I run a small online business but, with a toddler at home, I can’t stay glued to the support desk all day. I’m looking for someone who can step in remotely and keep our customers happy through Zendesk.

Here’s how I picture the collaboration working:

• You log in to our Zendesk instance, handle incoming tickets, live-chat inquiries and the occasional follow-up email.
• Tone is friendly, patient and solution-oriented; Romanian and English messages appear daily, so solid writing skills in both are important.
• I’ll provide brand guidelines, macros and a short knowledge-base. During your first week we’ll have a video walkthrough so you feel comfortable before replying on your own.

When you submit your bid, please attach a brief sample of past work that shows you’ve already handled customer support—links or screenshots of ticket conversations are perfect. No lengthy proposal needed; proof you’ve done this before will speak for itself.

If keeping response times low and customer satisfaction high from the comfort of your own home sounds like a match, I’d love to hear from you.