Remote Tenant Communication Manager
Budget: £18 – £36 GBP
I oversee a small portfolio of up to ten rental properties and I’m looking for someone who can take full ownership of all tenant communication—entirely by email.
What you’ll handle:
• Monitor the dedicated inbox during agreed-upon hours and respond to new queries, maintenance requests, or general questions in a timely, professional tone.
• Keep conversations organized with clear subject lines, tags, or folders so nothing slips through the cracks.
• Log each interaction in our simple tracking sheet and flag anything that needs my direct attention.
• Send polite reminders about upcoming rent due dates or lease obligations when necessary.
• Provide a concise weekly summary of issues raised, actions taken, and items still pending.
Scope & tools:
Email (currently Gmail) will be the primary channel. If you already know property-management software such as Buildium, AppFolio, or similar, mention it—those skills are a bonus but not essential. Consistent grammar, prompt turnaround, and a calm, solutions-focused approach are must-haves.
Deliverables:
1. Daily inbox coverage with same-day responses.
2. Organized record of all messages and resolutions.
3. Weekly report in Google Sheets or Excel.
If you have a background in customer service, virtual assistance, or property management and can commit to reliable, friendly communication, I’d love to hear how you can help keep my tenants happy and my inbox under control.
What you’ll handle:
• Monitor the dedicated inbox during agreed-upon hours and respond to new queries, maintenance requests, or general questions in a timely, professional tone.
• Keep conversations organized with clear subject lines, tags, or folders so nothing slips through the cracks.
• Log each interaction in our simple tracking sheet and flag anything that needs my direct attention.
• Send polite reminders about upcoming rent due dates or lease obligations when necessary.
• Provide a concise weekly summary of issues raised, actions taken, and items still pending.
Scope & tools:
Email (currently Gmail) will be the primary channel. If you already know property-management software such as Buildium, AppFolio, or similar, mention it—those skills are a bonus but not essential. Consistent grammar, prompt turnaround, and a calm, solutions-focused approach are must-haves.
Deliverables:
1. Daily inbox coverage with same-day responses.
2. Organized record of all messages and resolutions.
3. Weekly report in Google Sheets or Excel.
If you have a background in customer service, virtual assistance, or property management and can commit to reliable, friendly communication, I’d love to hear how you can help keep my tenants happy and my inbox under control.