Remote Software Support Representative
Budget: $8 – $15 USD
I am expanding our customer service group and need one more English-fluent representative who can step in right away. Your core mission will be to guide end-users through software installation, deliver remote assistance when issues pop up, and pass relevant feedback to our commercial team so they can keep improving the product.
What you’ll work with
• Live remote sessions (screen-share, chat, phone) where you resolve user questions in a clear, friendly manner.
• Written follow-ups summarising the fix or next steps.
• Coordination with sales on licence upgrades or feature requests that surface during your calls.
Requirements
• Native-level English; French skills are a plus because some of our clients are bilingual.
• Solid customer-service background providing remote support.
• Your own desktop or laptop and a stable internet connection.
Hours & onboarding
Choose anywhere between 20 and 60 hours weekly; we build the rota around your availability. A comprehensive, 48-hour paid training programme will bring you up to speed on our toolset and procedures, and then you can dive straight into live queues.
If you love helping people, can troubleshoot calmly, and want the flexibility of remote work, I would like to hear from you.
What you’ll work with
• Live remote sessions (screen-share, chat, phone) where you resolve user questions in a clear, friendly manner.
• Written follow-ups summarising the fix or next steps.
• Coordination with sales on licence upgrades or feature requests that surface during your calls.
Requirements
• Native-level English; French skills are a plus because some of our clients are bilingual.
• Solid customer-service background providing remote support.
• Your own desktop or laptop and a stable internet connection.
Hours & onboarding
Choose anywhere between 20 and 60 hours weekly; we build the rota around your availability. A comprehensive, 48-hour paid training programme will bring you up to speed on our toolset and procedures, and then you can dive straight into live queues.
If you love helping people, can troubleshoot calmly, and want the flexibility of remote work, I would like to hear from you.