Remote Inbound Phone Support

I run a small but growing online business and need someone who can professionally handle all inbound customer calls from home. The job is entirely customer-service focused: answering questions, resolving simple issues on the spot, logging each interaction in our CRM, and escalating anything complex to me through a quick Slack note.

Most calls are straightforward—order updates, basic product information, and occasional troubleshooting—so a calm voice, clear English, and reliable internet are essential. You’ll use our cloud-based VoIP system; I’ll provide the login and a short script, but I rely on your natural warmth to make every caller feel heard.

I track success through average handling time, first-call resolution, and customer satisfaction scores, all visible in the dashboard you’ll access daily. If you have prior experience with Zendesk Talk, Freshdesk, or similar phone support tools, let me know—it’s a plus but not mandatory.

Core deliverables are simply:
• Be logged in and available during the agreed shift.
• Answer every inbound call within three rings.
• Record concise notes in the CRM before closing each ticket.

Shifts are flexible; we can start with 4-hour blocks to see how the volume fits your schedule, then expand once we’ve found the right rhythm. Looking forward to working together and giving our customers the friendly voice they deserve.

8953802569