Remote Inbound Phone Support

I’m expanding a service platform that routes inbound customer calls from several client accounts to remote agents. For this phase I need independent contractors who can log in from home, answer those calls promptly through a soft-phone, follow each client’s call-flow script, and record outcomes in the shared CRM.

The work is 100 % customer service. The focus is on clear communication, empathy, and accurate data entry. Calls arrive in English and peak during standard U.S. business hours. You are responsible for paying your own background check. We are looking for individuals in the united states. Also the pay will be around $11-$13 hourly. Some states are restricted on the platform we staff for but in the coming future we don't mind considering hiring directly through our company for other services.

Deliverables
• Successful completion of a short onboarding module and two mock-call assessments
• Reliable shift attendance tracked through the platform’s time-clock
• Call notes entered in real time with correct ticket categorization
• Daily adherence rate of at least 90 % and a customer satisfaction score above 4 / 5

If you already have experience handling inbound queues via tools such as Aircall, Five9, RingCentral or a similar VOIP solution—and you can provide a distraction-free workspace plus stable broadband—this should be straightforward. All calls, scripts, and ticketing access are supplied after onboarding, so you only need a USB headset and a modern computer.

I’ll review profiles and schedule short voice interviews to confirm audio quality and rapport before issuing contracts.

To be considered for a position apply at: hbstaffing.org