Remote Email Support Specialist
Budget: $1,500 – $3,000 USD
I’m looking for a dependable representative who can take full ownership of my support inbox and resolve customer questions exclusively through email. You’ll be working inside Gmail, replying to technical support requests—think basic troubleshooting, guiding users through simple fixes—and keeping customers updated on their order status or tracking information.
What matters most to me is clear, friendly writing, a knack for translating technical steps into plain language, and the discipline to keep response times short throughout the day. When a question falls outside the usual scope, you’ll tag me or forward the thread so nothing gets stuck.
Deliverables I expect:
• Every customer email answered within agreed-upon response windows
• An organised Gmail inbox at the end of each shift (labels applied, unresolved items flagged)
• A brief daily summary noting any escalations or recurring issues
If you’re already comfortable juggling multiple threads in Gmail and have a history of helping users both with technical hiccups and order-tracking peace of mind, I’d love to hear how you can streamline my support flow.
What matters most to me is clear, friendly writing, a knack for translating technical steps into plain language, and the discipline to keep response times short throughout the day. When a question falls outside the usual scope, you’ll tag me or forward the thread so nothing gets stuck.
Deliverables I expect:
• Every customer email answered within agreed-upon response windows
• An organised Gmail inbox at the end of each shift (labels applied, unresolved items flagged)
• A brief daily summary noting any escalations or recurring issues
If you’re already comfortable juggling multiple threads in Gmail and have a history of helping users both with technical hiccups and order-tracking peace of mind, I’d love to hear how you can streamline my support flow.