Remote Email Customer Support
Budget: $10 – $30 USD
I need a dependable person who can work from home and take full ownership of our customer-facing inbox. All interactions happen over email—there is no phone or live chat involved—so your written Romanian must be crisp, friendly and solution-oriented.
Here is what the collaboration looks like:
• I’ll give you access to a shared mailbox along with our FAQ, templates and escalation rules.
• You reply to every new message within 24 hours, adjust templates when a personalised touch is needed, and tag anything outside the playbook for my review.
• At the end of each week you send me a brief summary of recurring questions or issues so we can update our knowledge base together.
That’s the entire scope. If you enjoy helping people, write clean emails and can stay organised while working remotely, let’s get started.
Here is what the collaboration looks like:
• I’ll give you access to a shared mailbox along with our FAQ, templates and escalation rules.
• You reply to every new message within 24 hours, adjust templates when a personalised touch is needed, and tag anything outside the playbook for my review.
• At the end of each week you send me a brief summary of recurring questions or issues so we can update our knowledge base together.
That’s the entire scope. If you enjoy helping people, write clean emails and can stay organised while working remotely, let’s get started.