Remote Customer Support Assistant (Ecommerce – Shopify, Email, Instagram & Facebook)
Budget: $8 – $15 AUD
We are a fast-growing premium baby & nursery brand seeking a reliable and detail-oriented Customer Support Assistant to manage daily customer communications across multiple platforms.
This is a remote, flexible role with low weekly hours, however it requires consistent availability throughout the day and fast response times.
If you are organised, proactive, and naturally warm in your communication style, we would love to hear from you.
Key Responsibilities:
-Respond to customer emails (order inquiries, returns, product questions)
-Manage Facebook Messenger, Instagram DMs, and Shopify Inbox
-Assist customers with order tracking and basic issue resolution
-Escalate complex or sensitive cases when required
-Maintain a warm, professional, and empathetic tone at all times
Requirements:
-Excellent written English
-Proven customer support experience (ecommerce preferred)
-Strong communication skills (friendly, calm, solution-focused)
-Ability to respond consistently throughout the day (not just in one time block)
-Experience with Shopify
-Familiarity with Facebook & Instagram messaging platforms
-Comfortable using AI tools to assist with responses (while maintaining a human tone)
Workload & Availability:
Approx. 5–10 hours per week total
Work is not continuous — but availability across the day is essential
Expected response time: within 1–2 hours during active hours
What We’re Looking For:
Someone who is:
-Proactive and reliable
-Detail-oriented
-Naturally warm and customer-focused
-Able to represent a premium baby brand voice (soft, calm, and supportive)
Pay Structure:
Weekly Retainer $150 but happy to negotiate depending on the workload
This is a remote, flexible role with low weekly hours, however it requires consistent availability throughout the day and fast response times.
If you are organised, proactive, and naturally warm in your communication style, we would love to hear from you.
Key Responsibilities:
-Respond to customer emails (order inquiries, returns, product questions)
-Manage Facebook Messenger, Instagram DMs, and Shopify Inbox
-Assist customers with order tracking and basic issue resolution
-Escalate complex or sensitive cases when required
-Maintain a warm, professional, and empathetic tone at all times
Requirements:
-Excellent written English
-Proven customer support experience (ecommerce preferred)
-Strong communication skills (friendly, calm, solution-focused)
-Ability to respond consistently throughout the day (not just in one time block)
-Experience with Shopify
-Familiarity with Facebook & Instagram messaging platforms
-Comfortable using AI tools to assist with responses (while maintaining a human tone)
Workload & Availability:
Approx. 5–10 hours per week total
Work is not continuous — but availability across the day is essential
Expected response time: within 1–2 hours during active hours
What We’re Looking For:
Someone who is:
-Proactive and reliable
-Detail-oriented
-Naturally warm and customer-focused
-Able to represent a premium baby brand voice (soft, calm, and supportive)
Pay Structure:
Weekly Retainer $150 but happy to negotiate depending on the workload