Remote Chat & Email Support
Budget: $15 – $25 USD
I’m bringing on an experienced customer service representative who can look after our customers entirely through live chat and email. Most of our users are in North America, so you’ll need to be comfortable covering those hours and writing flawless, upbeat English.
Day to day you’ll jump into the chat queue, answer email tickets, update the CRM with accurate notes, and flag anything complex to the specialist team so that no request slips through the cracks. Order status checks, account questions, simple troubleshooting—whatever comes in, you’ll handle it quickly while keeping the customer experience friendly and positive.
Because the role is 100 % remote, strong self-management is critical: stable internet, a distraction-free workspace, and the discipline to follow our response-time targets without direct supervision. If you’ve used tools such as Zendesk, Gorgias, Freshdesk, or Intercom, let me know in your bid; otherwise, highlight similar platforms you’ve mastered.
Your success will be measured by:
• Average first-response time that stays within our internal SLA
• Customer satisfaction scores that hold at 90 % or higher
• Thorough, accurate ticket documentation so anyone can pick up where you left off
If you can start within the next week and commit to a consistent weekly schedule aligned with North American business hours, I’d love to hear from you.
Day to day you’ll jump into the chat queue, answer email tickets, update the CRM with accurate notes, and flag anything complex to the specialist team so that no request slips through the cracks. Order status checks, account questions, simple troubleshooting—whatever comes in, you’ll handle it quickly while keeping the customer experience friendly and positive.
Because the role is 100 % remote, strong self-management is critical: stable internet, a distraction-free workspace, and the discipline to follow our response-time targets without direct supervision. If you’ve used tools such as Zendesk, Gorgias, Freshdesk, or Intercom, let me know in your bid; otherwise, highlight similar platforms you’ve mastered.
Your success will be measured by:
• Average first-response time that stays within our internal SLA
• Customer satisfaction scores that hold at 90 % or higher
• Thorough, accurate ticket documentation so anyone can pick up where you left off
If you can start within the next week and commit to a consistent weekly schedule aligned with North American business hours, I’d love to hear from you.
Related categories:
Customer Support
Education
CRM
Customer Service
Email Handling
Zendesk
Customer Experience
Intercom