Remote Admin & WhatsApp Support
Budget: $250 – $750 USD
The daily flow of my business depends on clear communication with clients and well-organised back-office routines. All customer conversations arrive through WhatsApp, so every message must be answered quickly, logged accurately and followed through until the issue is closed. At the same time, internal information, task queues and assorted operational details need to stay tidy, current and easy to retrieve.
Here is what the assignment covers:
• Information management – update spreadsheets, organise shared folders and keep client records consistent.
• Task control – maintain a running to-do list, set reminders and flag anything that risks slipping through the cracks.
• Front-line assistance – handle WhatsApp chats with a friendly, professional tone, escalating only when necessary and recording outcomes for future reference.
Google Workspace, Trello (or a comparable tracker) and any CRM you already know will be used to keep everything synchronised; feel free to suggest other lightweight tools that improve efficiency.
This is an ongoing collaboration with no hard end date, so reliability and steady performance matter more than speed of delivery. Proposals that outline prior experience with high-volume WhatsApp support and remote administrative work will move to the top of the review queue.
Here is what the assignment covers:
• Information management – update spreadsheets, organise shared folders and keep client records consistent.
• Task control – maintain a running to-do list, set reminders and flag anything that risks slipping through the cracks.
• Front-line assistance – handle WhatsApp chats with a friendly, professional tone, escalating only when necessary and recording outcomes for future reference.
Google Workspace, Trello (or a comparable tracker) and any CRM you already know will be used to keep everything synchronised; feel free to suggest other lightweight tools that improve efficiency.
This is an ongoing collaboration with no hard end date, so reliability and steady performance matter more than speed of delivery. Proposals that outline prior experience with high-volume WhatsApp support and remote administrative work will move to the top of the review queue.