Real Estate Customer Support Executive

I run a growing real-estate firm and need a fluent English speaker who can take charge of both client support and front-end sales communication. Day to day you’ll be the first point of contact for new and existing prospects, responding to email enquiries and picking up inbound calls, while also making a manageable number of outbound follow-ups to nurture cold or warm leads that come in through our marketing funnels.

Key responsibilities include:
• Promptly handling email questions about listings, pricing and viewing availability.
• Answering phone calls with confidence and professionalism, then logging notes in our CRM.
• Generating fresh leads by qualifying callers and web enquiries against a simple checklist I’ll provide.
• Scheduling and confirming viewing appointments directly in my shared calendar.

You’ll spend most of your time inside Gmail (or Outlook if you prefer) and our cloud-based VOIP dialer; experience with a basic real-estate CRM such as Zoho, HubSpot, LionDesk or similar will help you hit the ground running, though I can train the right candidate. What matters most is clear spoken and written English, a friendly yet persuasive phone manner, and disciplined follow-up habits.

If you have previous experience supporting estate agents or property investors, mention that when you reply. Otherwise, show me how you’ve managed similar email and phone based support or outbound sales campaigns. I’m looking to start someone on a trial shift right away and scale up to regular hours once we find the right fit.