Property Support & Reservation Assistance

I need a dependable online customer-support specialist to become the first point of contact for my properties. Your core focus will be keeping our email inbox and phone line running smoothly—answering every guest inquiry with warmth and clarity, then turning accepted requests into confirmed reservations in the booking calendar.

Because we currently manage everything through email and phone, you should be comfortable staying organized without a dedicated property-management platform. Simple spreadsheets, Google Calendar, or any other lightweight tools you prefer are fine for now; accuracy and responsiveness matter most.

I’m looking for someone who can:

• Answer all new inquiries within two business hours.
• Convert qualified inquiries into reservations and record guest details and payment status.
• Send me a concise end-of-day summary highlighting new bookings and any messages that need my input.

Clear written and spoken English, a calm manner, and the ability to work independently are essential. Experience with platforms like Airbnb or Booking.com is a bonus but not mandatory.

Tell me about your availability and past experience handling guest reservations, and we can get started this week.