Professional Social Media Chat Support
Budget: $8 – $15 USD
Our Instagram and Twitter inboxes need real-time attention so every customer who reaches out through direct messages receives a clear, professional reply. All contact happens inside the native messaging tools of each platform—no email threads or website live chat to watch—so your focus stays on keeping those two channels organised, up-to-date and free of unanswered questions.
What I need from you is simple: log in regularly, read each message fully, craft a concise response that matches our brand’s professional tone, and note anything that must be escalated internally. Fast turnaround and accuracy matter more than scripted language; I would rather see you solve a customer’s issue in one well-written reply than copy-paste multiple templates.
Deliverables
• Monitor Instagram and Twitter DMs during agreed hours
• Professional, grammatically correct responses within the expected response window
• Brief internal note whenever an issue requires follow-up outside chat
If you are comfortable maintaining a polished voice while juggling multiple conversations, let’s talk about schedules and onboarding to our accounts.
What I need from you is simple: log in regularly, read each message fully, craft a concise response that matches our brand’s professional tone, and note anything that must be escalated internally. Fast turnaround and accuracy matter more than scripted language; I would rather see you solve a customer’s issue in one well-written reply than copy-paste multiple templates.
Deliverables
• Monitor Instagram and Twitter DMs during agreed hours
• Professional, grammatically correct responses within the expected response window
• Brief internal note whenever an issue requires follow-up outside chat
If you are comfortable maintaining a polished voice while juggling multiple conversations, let’s talk about schedules and onboarding to our accounts.