Professional MyOperator Setup

Our customer-support line is moving to MyOperator and I want the platform configured end-to-end so it is reliable, branded, and easy for my team to use. The core of the job is building a clear, English-only IVR that greets callers, routes them to the right support queue, captures voicemail after hours, and logs every interaction for reporting.

Here’s what I need from you:
• Account configuration: numbers, call flows, business hours, holiday rules, call recording and analytics activated.
• IVR design & build: concise English prompts (I can provide scripts or you can polish them), multi-level menu if required, zero dead ends.
• Agent setup: user roles, softphone/mobile configuration, and quick training so my team can pick up calls from day one.
• Testing & hand-over: run test scenarios with me, refine anything that isn’t smooth, then document the final flow.

The project is complete when incoming calls reach the right agent without delay, reports show accurate call data, and my staff feel confident using the dashboard.