Professional Customer Email Support
Budget: ₹100 – ₹400 INR
I need someone to take full ownership of our customer-facing inbox, answering every incoming inquiry quickly and in a consistently professional, formal tone. The bulk of the messages revolve around product questions, shipping clarifications, and general “how-to” assistance, so clear written English and a talent for turning complex information into concise answers is essential.
You will work inside our shared mailbox and CRM (think Gmail, Outlook, Zendesk—whatever you are comfortable with; we can grant access or forward messages). For each ticket you will:
• Draft a courteous, accurate reply that fully resolves the customer’s question.
• Flag anything that looks like an order or technical issue so I can redirect it to the correct team.
• Keep internal notes brief so anyone can pick up the thread later.
• Aim for same-business-day resolution and an empty inbox by close of business.
Deliverables I will use to sign off the project:
• Inbox maintained at “zero” by end of each agreed shift.
• A lightweight response-template library you build as we go so future replies stay consistent.
• A weekly one-page summary highlighting common questions, escalations, and any process gaps you noticed.
If you write crisp, well-structured emails and enjoy helping customers feel heard, let’s talk.
You will work inside our shared mailbox and CRM (think Gmail, Outlook, Zendesk—whatever you are comfortable with; we can grant access or forward messages). For each ticket you will:
• Draft a courteous, accurate reply that fully resolves the customer’s question.
• Flag anything that looks like an order or technical issue so I can redirect it to the correct team.
• Keep internal notes brief so anyone can pick up the thread later.
• Aim for same-business-day resolution and an empty inbox by close of business.
Deliverables I will use to sign off the project:
• Inbox maintained at “zero” by end of each agreed shift.
• A lightweight response-template library you build as we go so future replies stay consistent.
• A weekly one-page summary highlighting common questions, escalations, and any process gaps you noticed.
If you write crisp, well-structured emails and enjoy helping customers feel heard, let’s talk.