Product Info Chat Support Assistant
Budget: ₹600 – ₹1,500 INR
I’m looking for a message-based virtual customer service assistant who can jump straight into our live chat inbox and keep prospects well-informed about our products. Your main focus will be to answer incoming queries with clear, accurate product details and guide each visitor to the next step in their buying journey.
Here’s what I need from you:
• Monitor and respond to real-time chat messages (website, WhatsApp Business, or Facebook Messenger—whichever channel is active).
• Use the product FAQ and spec sheets I’ll provide to craft concise, friendly replies.
• Escalate any complex or non-product issues to me so customers aren’t left waiting.
• Keep a simple daily log of common questions so we can refine our canned responses.
This is a light-scope assignment to get the chat line covered during peak hours. If we work well together, we can extend the schedule or add email follow-ups later on. Reliability, good written English, and fast response times are the keys to success here.
Here’s what I need from you:
• Monitor and respond to real-time chat messages (website, WhatsApp Business, or Facebook Messenger—whichever channel is active).
• Use the product FAQ and spec sheets I’ll provide to craft concise, friendly replies.
• Escalate any complex or non-product issues to me so customers aren’t left waiting.
• Keep a simple daily log of common questions so we can refine our canned responses.
This is a light-scope assignment to get the chat line covered during peak hours. If we work well together, we can extend the schedule or add email follow-ups later on. Reliability, good written English, and fast response times are the keys to success here.