Product Chat Support Assistant
Budget: $50 – $0 USD
I need a quick-thinking communicator to sit inside our live-chat panel and answer questions about our product range. Most inquiries are straightforward—price, availability, or basic features—yet some visitors will dig deeper and ask for technical specs; when that happens you’ll draw on the reference sheets I supply or mark the issue for escalation. All interaction stays inside the chat window—no calls, no PDFs sent directly—so your written Indonesian must be clear, friendly, and concise.
Deliverables each shift
• Every incoming chat answered in real time
• Short log of any questions that still require follow-up
Acceptance criteria
• First response under two minutes
• Information aligns 100 % with the official product sheets
• Outstanding issues flagged before you sign off
A fast, reliable internet connection and the ability to juggle several conversations at once are essential. If you enjoy helping people and can keep calm when the questions turn technical, let’s get started.
Deliverables each shift
• Every incoming chat answered in real time
• Short log of any questions that still require follow-up
Acceptance criteria
• First response under two minutes
• Information aligns 100 % with the official product sheets
• Outstanding issues flagged before you sign off
A fast, reliable internet connection and the ability to juggle several conversations at once are essential. If you enjoy helping people and can keep calm when the questions turn technical, let’s get started.