Proactive Virtual Receptionist Needed

Virtual Receptionist (Live Video Checkout + Phone Support | 16 hrs/week)

⸻

Overview:

Movement Improvement is a modern, receptionless massage therapy clinic seeking a proactive Virtual Receptionist to provide live video checkout assistance and phone reception support. This is an active, on-camera and on-task role—ideal for someone skilled in client communication, tech platforms, and self-directed work.

⸻

Hours & Pay:
• $20/hr (non-negotiable)
• Tues–Fri, 8:30 AM – 12:30 PM Pacific (16 hrs/week)
• Long-term potential

⸻

You’ll Use:
• JaneApp – Patient billing, scheduling, session notes
• GoHighLevel – Phones, CRM, internal messaging, campaigns
• Microsoft 365 – Outlook, Excel, Teams

⸻

Primary Responsibilities:
• Greet patients via live video kiosk during checkout (after massage sessions)
• Collect payments, assist with rescheduling, process tips
• Answer and return phone calls using GoHighLevel VoIP system
• Support patients with basic questions or redirect when necessary

⸻

Additional Tasks During Downtime:

When not in a call or checkout session, you’ll be expected to:
• Clean and update patient records in GoHighLevel
• Create/edit email + SMS templates (we provide copy direction)
• Call inactive patients for reactivation
• Cold-call local businesses to introduce massage programs
• Handle follow-ups or internal task lists proactively

⸻

What We’re Looking For:
• Reliable, polished presence on video and phone
• Fast learner with strong tech skills
• Proactive mindset: sees what needs doing and does it
• Experience in wellness, healthcare, or customer service preferred