24/7 Plumbing Call Handler Needed
Budget: £2 – £5 GBP
I run a busy UK plumbing firm and every call—from a simple tap query to a burst-pipe emergency—has to be answered quickly and professionally. I need the phone covered around the clock (UK time) so customers are never sent to voicemail.
Your role is to pick up every incoming call, offer calm basic troubleshooting when appropriate (isolating a leak, resetting a boiler, etc.), and either schedule an appointment or escalate urgent issues to the on-call engineer. All conversations and bookings must be logged in our Zoho-based CRM and calendar so my team arrives fully briefed.
Deliverables
1. Answer 100 % of calls within four rings, 24/7.
2. Capture caller details, job notes, and service level in the shared CRM.
3. Book standard jobs directly into our online calendar and send the confirmation SMS/email.
4. Follow the emergency escalation script and notify the on-call plumber immediately.
5. Email a concise call summary before 08:00 UK time each day.
I will forward the line to your UK number or provide a VoIP extension—whichever suits you best. Clear, friendly English and experience with customer service or trades scheduling are essential. Confirm your availability for full 24/7 coverage and how soon you can start.
Your role is to pick up every incoming call, offer calm basic troubleshooting when appropriate (isolating a leak, resetting a boiler, etc.), and either schedule an appointment or escalate urgent issues to the on-call engineer. All conversations and bookings must be logged in our Zoho-based CRM and calendar so my team arrives fully briefed.
Deliverables
1. Answer 100 % of calls within four rings, 24/7.
2. Capture caller details, job notes, and service level in the shared CRM.
3. Book standard jobs directly into our online calendar and send the confirmation SMS/email.
4. Follow the emergency escalation script and notify the on-call plumber immediately.
5. Email a concise call summary before 08:00 UK time each day.
I will forward the line to your UK number or provide a VoIP extension—whichever suits you best. Clear, friendly English and experience with customer service or trades scheduling are essential. Confirm your availability for full 24/7 coverage and how soon you can start.