Phone & WhatsApp Customer Support
Budget: $8 – $15 USD
I need a reliable, people-oriented admin to become the first point of contact for my customers. Your day will revolve around answering incoming phone calls and responding to WhatsApp messages, all focused on product information inquiries.
You will listen carefully, give clear answers drawn from the product details I’ll provide, record each interaction in a simple spreadsheet, and flag anything that needs follow-up. Because the work is entirely reactive—no cold calling—you just need to be ready during the agreed shift hours, keep response times short, and maintain a friendly, professional tone in every conversation.
Before we start I’ll share a concise FAQ, brand voice guidelines, and direct escalation contacts so you always have the right answers or know where to send customers next. All calls and chats should be logged the same day; I’ll review the sheet each morning.
If you’re comfortable juggling phone and WhatsApp, type accurately, and care about delivering a smooth customer experience, let’s talk.
You will listen carefully, give clear answers drawn from the product details I’ll provide, record each interaction in a simple spreadsheet, and flag anything that needs follow-up. Because the work is entirely reactive—no cold calling—you just need to be ready during the agreed shift hours, keep response times short, and maintain a friendly, professional tone in every conversation.
Before we start I’ll share a concise FAQ, brand voice guidelines, and direct escalation contacts so you always have the right answers or know where to send customers next. All calls and chats should be logged the same day; I’ll review the sheet each morning.
If you’re comfortable juggling phone and WhatsApp, type accurately, and care about delivering a smooth customer experience, let’s talk.
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