Phone Support Customer Service Agent

I run a residential house-cleaning service and need a steady voice on the line who can take care of our callers from the first ring to the last wrap-up note. Your core focus will be three things: booking new and returning clients into our calendar, smoothing out the occasional complaint with calm professionalism, and answering everyday questions about what we clean, how we price, and when we can arrive.

Because the role calls for more than basic scripting, I’m looking for someone at a solid mid-level—comfortable working on their own, yet still eager to follow my proven call-flow and record details in our CRM. Clear, confident English is essential; every caller must feel heard, understood, and respected.

Daily access to a reliable phone setup, a quiet workspace, and strong internet is expected. You’ll log each interaction inside our web-based booking system and note any follow-ups I need to handle personally. At the end of every shift, you’ll drop me a brief summary so I can keep tabs on patterns, wins, and areas to tighten up.

If you know your way around standard VOIP tools or cloud phone platforms, that’s a plus, but the real key is people-first communication. Let me know about similar service roles you’ve handled, the call volume you’re comfortable with, and the hours you’re available. I’m ready to bring the right voice onto the team and keep our clients smiling from the very first hello.