Phone Support-Clear English- Fast Response

My small legal services office needs a calm, articulate voice on the line during Eastern Standard Time hours. Day to day you will pick up inbound customer inquiries, record each caller’s details, and resolve or escalate their questions in real time. When a follow-up is required, you’ll place the outbound call through our MagicJack line and keep concise notes so no issue falls through the cracks.

The call volume rises and falls, so flexibility and patience are essential. Excellent spoken English, active listening skills, and clear written summaries will let you shine. Beyond the phone work, you’ll navigate basic computer tasks—updating spreadsheets, sending confirmation emails, and tracking each matter so I can see the status at a glance. We do not yet use a dedicated CRM, but if you have experience with systems like Zendesk or Freshdesk, mention it; growth is on the horizon.

This engagement is set at 65 USD per week. Success for me looks like:
• Every caller greeted courteously and helped to a resolution or scheduled follow-up
• Accurate, same-day call logs with next steps noted
• Outbound MagicJack calls completed promptly when promised

If you have previous phone-based customer support experience, especially within legal or other regulated environments, I’d love to add your expertise to the practice.