Phone & Email Support Representative -- 2
Budget: ₹750 – ₹1,250 INR
I need an experienced support professional who can confidently pick up the phone for my customers and keep our shared inbox clean and current. Your main focus will be live phone support: answering incoming calls, resolving questions, and updating each interaction in our CRM as you go. Between calls, you’ll handle the companion email workload—customer inquiries, order confirmations and updates, plus first-line technical support—so every message gets a clear, friendly reply within 24 hours.
You’ll receive call guidelines, FAQs, order lookup tools, and ticket templates from me on day one. A quiet work space, reliable internet, and a calm, customer-first attitude are essential on your side. If you already have experience juggling phone conversations and support emails simultaneously, you’ll fit right in.
Deliverables
• Real-time phone coverage during the agreed shift
• Prompt, well-formatted email responses for inquiries, order updates, and tech support
• Daily log of calls and emails entered in the CRM
• Weekly summary report of common issues and resolutions
Acceptance criteria
• All calls documented and tagged correctly
• Average email response time under 24 hours
• No ticket left unresolved beyond 48 hours unless escalated with notes
I’m ready to onboard someone who can start immediately and maintain consistent, courteous communication with both our customers and me. If that sounds like you, let’s talk.
You’ll receive call guidelines, FAQs, order lookup tools, and ticket templates from me on day one. A quiet work space, reliable internet, and a calm, customer-first attitude are essential on your side. If you already have experience juggling phone conversations and support emails simultaneously, you’ll fit right in.
Deliverables
• Real-time phone coverage during the agreed shift
• Prompt, well-formatted email responses for inquiries, order updates, and tech support
• Daily log of calls and emails entered in the CRM
• Weekly summary report of common issues and resolutions
Acceptance criteria
• All calls documented and tagged correctly
• Average email response time under 24 hours
• No ticket left unresolved beyond 48 hours unless escalated with notes
I’m ready to onboard someone who can start immediately and maintain consistent, courteous communication with both our customers and me. If that sounds like you, let’s talk.