Phone-Based Customer Support Agent

I run a small but fast-growing operation and need a seasoned customer service representative who excels on the phone. Your core role will be answering every incoming call with a calm, professional tone, helping the caller feel heard, and resolving or properly routing the issue on the first interaction whenever possible. I will provide a brief script, product information, and escalation paths; you’ll bring the patience, clear spoken English, and problem-solving mindset that keeps customers happy.

Typical tasks include greeting callers, pulling up the customer’s record in our CRM, documenting the conversation in real time, and following up when a ticket needs additional attention. A stable internet connection, a quiet workspace, and a quality headset are mandatory, as is availability during regular U.S. business hours.

Deliverables I expect from you:
• All live calls answered within three rings
• Detailed call notes entered into the CRM immediately after each call
• A brief end-of-day summary highlighting any unresolved issues or customer feedback patterns

If you’ve handled similar high-touch phone support before and can start soon, let me know about your experience, the tools you’ve used (Zendesk, Freshdesk, Five9, etc.), and the hours you can commit. I look forward to working together to keep our callers delighted.