Part-Time Website Chat Support

I need a dependable operator to cover the live-chat widget on our website and keep response times snappy while I focus on other areas of the business. Every shift you will be the first point of contact for customer support questions—no sales pitching or deep technical troubleshooting, just friendly, accurate answers and clear next-step guidance when something needs escalating.

Strong written communication skills are essential because tone and clarity decide whether a visitor stays or bounces. I’ll give you concise product references and escalation paths, but you must bring the natural ability to explain things simply, empathise with frustrated users, and record the conversation notes precisely in our help-desk panel.

Core expectations each shift
• Respond to new chats within 60 seconds and keep average handling time reasonable
• Resolve common support queries using our knowledge base or flag them for follow-up when outside your scope
• Log each interaction with tidy, grammatically correct summaries so the next person can pick up instantly

Coverage is part-time; we can finalise exact hours together, though I anticipate roughly 3–4 hour blocks spread across weekdays with occasional weekend overlap. Reliability matters more than total availability—if you confirm a slot, I need you there.

If you’re attentive to detail, comfortable multitasking in a browser-based chat dashboard, and confident your written English will delight customers, let’s talk.