Part-Time Student Customer Service
Budget: $15 – $25 USD
I run a small online shop and need an organised student to handle customer enquiries on a part-time basis. Expect to spend roughly 15–20 hours a week replying to chat and email questions, updating our ticket log, and escalating any complex issues I flag for you.
Strong time-management is essential because messages arrive throughout the day and I count on you to balance your study schedule with timely responses. All communication will be in clear, friendly Indonesian; I’ll provide brand guidelines and access to our help-desk software on day one.
Deliverables
• Respond to every assigned ticket within the agreed SLA
• Maintain accurate conversation notes in the system
• Summarise recurring issues in a weekly report
If you enjoy helping people, can stay organised around classes, and are comfortable working remotely, this role should fit you perfectly.
Strong time-management is essential because messages arrive throughout the day and I count on you to balance your study schedule with timely responses. All communication will be in clear, friendly Indonesian; I’ll provide brand guidelines and access to our help-desk software on day one.
Deliverables
• Respond to every assigned ticket within the agreed SLA
• Maintain accurate conversation notes in the system
• Summarise recurring issues in a weekly report
If you enjoy helping people, can stay organised around classes, and are comfortable working remotely, this role should fit you perfectly.
Related categories:
Project Management
Customer Support
Customer Service
Time Management
Email Handling