Part-Time Remote Phone Support

I need a reliable customer-support professional who can handle inbound and outbound phone calls for my business during Pacific Time (PT) hours. The role is strictly phone-based; email or live-chat responses might be explored later, but for now the focus is on delivering courteous, accurate assistance by voice.

Key responsibilities
• Answer customer questions, resolve simple issues, and escalate complex cases using our CRM.
• Record call notes clearly so the next agent sees full context.
• Maintain a calm, friendly tone that reflects our brand values.
• Follow a concise script for common scenarios, but adapt when a personal touch is needed.

Requirements
• Previous phone support experience or similar customer-facing role.
• Quiet workspace, dependable high-speed internet, and a good headset.
• Comfort working part-time within the PT window (roughly 9 a.m. – 3 p.m.; final schedule is flexible).
• Ability to learn our products quickly and keep information confidential.

Please tell me about your past phone-support experience, the tools you’re familiar with (e.g., Zendesk, Freshdesk, Aircall), and your availability within Pacific Time. A short voice clip or recording link is welcome so I can hear your phone presence.