Part-Time Online Sales & Support

I run a fast-growing health and wellness store that serves customers in Pakistan, the Philippines, India, and Bangladesh. With order volumes rising, I need a part-time specialist who can keep every customer interaction smooth, friendly, and accurate.

Here’s what the role looks like in practice. You’ll monitor our email inbox and live-chat widget throughout your shift, plus handle incoming questions on WhatsApp and Facebook Messenger. Most conversations centre on product recommendations, order status, payment or shipping clarifications, and basic technical issues such as checkout glitches or account access. When something needs deeper troubleshooting, you’ll gather the right details and route it to me or the tech team so the customer still feels taken care of.

Inside the store’s dashboard you’ll also confirm online sales orders, update tracking numbers, and issue refunds or replacements when policy allows. Clear notes in our CRM after every touchpoint are essential; they let the next person pick up the thread without making the customer repeat themselves.

Because our niche is health and wellness, a patient tone and respect for privacy are non-negotiable. Fluency in written English is required, and any regional language skills for our four target countries are a welcome bonus.

Deliverables I expect each week:
• 100 % of customer inquiries acknowledged within one business hour during your shift
• All open tickets fully resolved or properly escalated by end of day
• Accurate order updates reflected in the system before you log off

If you have experience juggling email, live chat, WhatsApp and Messenger while processing e-commerce orders, I’d love to hear how you can help keep our customers happy.