Part-Time Customer Support Role
Budget: ₹750 – ₹1,250 INR
I manage a small but steadily growing online business and need an extra set of hands for day-to-day customer support. The work is strictly part-time—roughly 10-15 hours each week—and focuses on answering customer questions, tracking issues in our help-desk software, and keeping our response time under 24 hours.
What you’ll handle
• Respond to enquiries through email and live chat
• Record each interaction in the ticketing system (Zendesk or similar)
• Flag anything technical that requires my direct input
• Send me a concise weekly summary report of common issues and resolutions
Everything should be running smoothly within a month from kick-off, so availability during that initial ramp-up period is important. If time allows, a few light administrative tasks may also come your way, but customer support remains the core responsibility.
Clear, prompt communication and a friendly tone with customers are essential.
What you’ll handle
• Respond to enquiries through email and live chat
• Record each interaction in the ticketing system (Zendesk or similar)
• Flag anything technical that requires my direct input
• Send me a concise weekly summary report of common issues and resolutions
Everything should be running smoothly within a month from kick-off, so availability during that initial ramp-up period is important. If time allows, a few light administrative tasks may also come your way, but customer support remains the core responsibility.
Clear, prompt communication and a friendly tone with customers are essential.