Part-Time E-Commerce Support

I run an online store that is growing quickly, and I need steady, part-time help keeping our customers happy. Your main responsibility will be front-line customer service for the e-commerce shop: responding to questions about orders, tracking numbers, product details, returns, and any occasional hiccups that arise during checkout.

I’m aiming for someone who can cover roughly 3–4 hours a day, five days a week, with the flexibility to scale up during seasonal peaks. Location isn’t a deal-breaker—remote, hybrid, or even on-site could all work as long as communication is reliable and response times stay prompt. Strong written English, a calm tone, and a genuine desire to solve problems are essential. Familiarity with standard help-desk tools (Zendesk, Freshdesk, Gorgias, or similar) and common e-commerce platforms like Shopify or WooCommerce will make it easier for you to hit the ground running.

Deliverables I’ll look for each week:
• An empty support inbox by the end of every shift, with all tickets either resolved or properly escalated.
• A concise summary of recurring issues or feature requests you notice from customer feedback.
• Prompt updates to any macros or canned responses you build so we can reuse them.

If that sounds straightforward and you’re ready to start, let me know your availability and the support platforms you’ve worked with.