Part-Time Chat Tech Support

I manage an online service that fields a steady flow of user questions each day and I’m ready to hand the technical-support chat over to someone who can jump in for a few hours, several days a week.

The role is purely part-time and centres on live chat and email troubleshooting. You’ll log in during the agreed windows, greet users promptly, walk them through setup issues, diagnose common glitches, and document anything that needs escalation. Clear, jargon-free explanations are essential because many of our customers are non-technical.

We run everything in English, provide you with a knowledge base, and give you a direct Slack channel to my development team for anything you can’t resolve yourself. Typical interactions last 5–10 minutes, and success is measured by response time, resolution rate, and customer feedback scores.

Deliverables
• Be online at the scheduled times and respond to each incoming chat within 2 minutes.
• Resolve or properly escalate all tickets generated during your shift before you sign off.
• Keep concise notes in the ticketing system so the next agent—or I—can pick up the thread instantly.

If you have handled live chat or help-desk software before (Intercom, Zendesk, Freshdesk—all similar enough), that’s a plus, but I’m happy to guide the right person through our setup during onboarding.