Part-Time CUSTOMER SUPPORT/ KYC MANAGER/ Sales executive
Budget: ₹1,500 – ₹12,500 INR
My platform handles a steady stream of real-time questions and account-related requests; the heart of this assignment is friendly, quick, and accurate customer support over live chat. I need coverage a few hours each weekday (exact windows are flexible and can be finalised together) to:
• greet visitors instantly, answer product or service questions, and resolve issues on the spot
• guide new users through basic onboarding steps, including light KYC verification when required
• log chat transcripts and common pain-points so I can improve our knowledge base
• recognise opportunities to upsell or cross-sell and pass warm leads to the sales queue
Performance will be measured on first-response time, chat resolution rate, and customer satisfaction scores. Consistency and clear written English matter more than taking calls or emails; live chat is the primary, and for now only, channel. Experience with tools such as Zendesk Chat, Intercom, LiveChat.com, or any comparable platform is welcome—please mention what you already use so we can integrate it quickly.
A successful engagement means customers leave each conversation feeling heard, helped, and happy, and I’m seeing tidy records I can act on without chasing you for details.
• greet visitors instantly, answer product or service questions, and resolve issues on the spot
• guide new users through basic onboarding steps, including light KYC verification when required
• log chat transcripts and common pain-points so I can improve our knowledge base
• recognise opportunities to upsell or cross-sell and pass warm leads to the sales queue
Performance will be measured on first-response time, chat resolution rate, and customer satisfaction scores. Consistency and clear written English matter more than taking calls or emails; live chat is the primary, and for now only, channel. Experience with tools such as Zendesk Chat, Intercom, LiveChat.com, or any comparable platform is welcome—please mention what you already use so we can integrate it quickly.
A successful engagement means customers leave each conversation feeling heard, helped, and happy, and I’m seeing tidy records I can act on without chasing you for details.