Overnight Guest Support & Operations
Budget: $2 – $8 USD
About RivetStays
RivetStays is a fast-growing property management company redefining short-term rentals through tech-driven hospitality and exceptional service.
Role Overview
We are seeking a Guest Support & Operations Analyst to manage overnight guest communications and support key backend operations. This role combines guest relations, reservation management, and administrative tasks to ensure seamless service and operational accuracy.
Key Responsibilities
- Guest Communications & Support
- Respond promptly and professionally to booking inquiries, guest messages, and support requests across multiple platforms.
- Provide phone support to address urgent guest needs and ensure timely issue resolution.
- Collaborate with the operations team to facilitate smooth check-ins, check-outs, and overall guest satisfaction.
Operational & Administrative Support
- Perform booking cleanup, ensuring reservations are accurate and conflicts are resolved.
- Conduct guest cleanup by maintaining accurate records and organizing guest profiles.
- Manage listing accuracy and resolve platform-related issues (Airbnb, booking.com, Expedia, etc.).
- Support accounting functions, including expense tracking, invoice updates, and discrepancy reporting.
- Assist in lead management, including organizing, qualifying, and supporting follow-up efforts for potential property acquisition opportunities.
Qualifications
- Experience with short-term rental platforms (Airbnb, booking.com, Vrbo, etc.).
- Strong communication skills and professional phone etiquette.
- Detail-oriented with strong organizational skills.
- Tech-savvy and able to work independently during overnight shifts.
Preferred: Experience with PriceLabs, Beds24, accounting, or lead management.
How to Apply
- Send the following to hiring (at) rivetstays.com with subject line: Guest Support & Operations Analyst Application – [Your Name]
1 .Resume
2. Short cover letter
3. 2–3 min video introducing your experience + 30-day action plan
RivetStays is a fast-growing property management company redefining short-term rentals through tech-driven hospitality and exceptional service.
Role Overview
We are seeking a Guest Support & Operations Analyst to manage overnight guest communications and support key backend operations. This role combines guest relations, reservation management, and administrative tasks to ensure seamless service and operational accuracy.
Key Responsibilities
- Guest Communications & Support
- Respond promptly and professionally to booking inquiries, guest messages, and support requests across multiple platforms.
- Provide phone support to address urgent guest needs and ensure timely issue resolution.
- Collaborate with the operations team to facilitate smooth check-ins, check-outs, and overall guest satisfaction.
Operational & Administrative Support
- Perform booking cleanup, ensuring reservations are accurate and conflicts are resolved.
- Conduct guest cleanup by maintaining accurate records and organizing guest profiles.
- Manage listing accuracy and resolve platform-related issues (Airbnb, booking.com, Expedia, etc.).
- Support accounting functions, including expense tracking, invoice updates, and discrepancy reporting.
- Assist in lead management, including organizing, qualifying, and supporting follow-up efforts for potential property acquisition opportunities.
Qualifications
- Experience with short-term rental platforms (Airbnb, booking.com, Vrbo, etc.).
- Strong communication skills and professional phone etiquette.
- Detail-oriented with strong organizational skills.
- Tech-savvy and able to work independently during overnight shifts.
Preferred: Experience with PriceLabs, Beds24, accounting, or lead management.
How to Apply
- Send the following to hiring (at) rivetstays.com with subject line: Guest Support & Operations Analyst Application – [Your Name]
1 .Resume
2. Short cover letter
3. 2–3 min video introducing your experience + 30-day action plan