Outreach Specialist for Home Health Care

Home Health Care Cold Calls to get referrals

We are seeking a professional, respectful, and relationship-focused outreach specialist to introduce our services and help generate referrals.

This role involves calling case managers, MCO care coordinators, and referral partners, leaving thoughtful voicemails, and following up appropriately.

This is not high-pressure or aggressive sales.
Our outreach must be calm, courteous, culturally sensitive, and compliant with healthcare norms.

Responsibilities

Make outbound calls using provided scripts and talking points

Leave clear, concise, and professional voicemails

Introduce our ICLS, Respite, and Homemaking services respectfully

Identify appropriate referral or care coordination contacts

Log calls, outcomes, and follow-ups in a simple tracker

Maintain a non-pushy, professional tone at all times

Ideal Candidate

Very clear spoken English with a neutral, easy-to-understand phone presence

Able to communicate confidently with healthcare professionals

Comfortable leaving professional voicemails

Understands that sensitivity, patience, and tone matter more than volume

Experience in healthcare, social services, insurance, or B2B outreach preferred

Organized, consistent, and reliable with follow-ups

Important Note:
Because this role involves speaking with healthcare professionals and care coordinators, strong or heavy accents that may affect clarity over the phone will not be a good fit for this position.

What We Provide

Clear call scripts and approved talking points

Target contact lists (MCOs, care coordination teams, referral sources)

Email templates for follow-ups

Guidance on compliance, tone, and expectations