Outlook Email Support Specialist Needed

I need a dependable person to take full ownership of our customer support inbox in Outlook. Messages you will handle fall into three predictable streams: general customer inquiries, order confirmations that sometimes require a quick accuracy check, and technical support questions tied to our digital products.

The day-to-day work is straightforward yet critical: monitor the mailbox during agreed-upon hours, respond with warm, solution-oriented language using the templates and FAQ material I’ll supply, and keep every thread organised with Outlook flags, folders, and quick-steps so nothing slips past us. Anything that needs deeper investigation simply gets escalated to the right teammate—no guessing required.

Deliverables I’m expecting
• An inbox that is either cleared or cleanly categorised by the end of your shift
• Courteous, brand-consistent replies sent within the agreed SLA
• A brief end-of-day summary highlighting escalations or recurring issues

You’ll receive brand guidelines, a knowledge base, and live Slack access for quick questions. Let me know about your previous email support experience, typical response times, and the hours you can consistently cover. Once we finish a short hand-over call, you can start right away.