Outbound Telecom Support Calls

Our telecommunications service is expanding and needs a dedicated voice professional to handle outbound customer-support calls. The work centers on reaching our existing subscribers, checking on service satisfaction, clarifying billing questions, and scheduling follow-ups when required.

Calls are placed through our cloud VoIP dialer and every interaction is logged inside our CRM (Zendesk + Google Sheets). A short script is provided, yet natural conversation and active listening are essential—issues must be resolved or escalated, not simply read from a prompt. Clear, neutral English with a friendly tone is expected on every call, and accurate real-time note taking is mandatory so the internal team can act on customer feedback.

Key deliverables
• Daily call summary with resolution codes
• Updated CRM notes for every contacted account
• Weekly report highlighting recurring problems or feature requests

Success is defined by complete and accurate call logs, high first-call resolution, and consistently positive customer feedback. If you are comfortable with outbound voice support in the telecom sector and can start quickly, the project details and dialer credentials will be shared after onboarding.