Order Status Email Support Assistant
Budget: $15 – $25 USD
I need help staying on top of customer messages that ask where their order is, when it will arrive, and how to track it. All messages come by email, and every reply must be clear, friendly, and on-brand.
Here’s what matters to me:
• Speed – messages should be answered well within standard business hours, ideally under 2 hours.
• Accuracy – every response must include the correct tracking link or delivery estimate pulled from our system.
• Consistency – tone and formatting should follow the simple reply template I’ll share so every customer enjoys the same experience.
I’ll provide access to the inbox, a short style guide, and the order-lookup instructions. You simply keep the inbox at zero, tag any edge-case issues for me, and log resolved tickets. If you’ve handled order-status inquiries before, let’s talk and get started right away.
Here’s what matters to me:
• Speed – messages should be answered well within standard business hours, ideally under 2 hours.
• Accuracy – every response must include the correct tracking link or delivery estimate pulled from our system.
• Consistency – tone and formatting should follow the simple reply template I’ll share so every customer enjoys the same experience.
I’ll provide access to the inbox, a short style guide, and the order-lookup instructions. You simply keep the inbox at zero, tag any edge-case issues for me, and log resolved tickets. If you’ve handled order-status inquiries before, let’s talk and get started right away.