Order Fulfilment & Customer Service Associate
Budget: £10 – £15 GBP
We are a fast-growing Whatnot live streaming channel with 100,000 followers specialising in football card breaks, and we’re looking for a reliable, detail-oriented Fulfilment & Customer Service Associate to join our team.
This is a hands-on role combining ecommerce fulfilment, packing, and customer service. You will play a key part in ensuring customer orders are packed accurately, dispatched on time, and that customer queries are handled professionally.
Key Responsibilities
Sorting & Order Accuracy
Organise football cards into predefined categories (teams, players, buyers, etc.)
Accurately identify customer “hits” from live breaks
Match cards and items correctly to each buyer’s order
Packing & Fulfilment
Pick and pack customer orders with care and attention to detail
Ensure all items are securely packaged to prevent damage during transit
Prepare orders for dispatch, including labelling and organising shipments
Maintain a clean, organised packing workspace
Shipping & Tracking
Print and apply shipping labels using order management software
Follow an organised workflow to minimise errors
Monitor packing materials and flag when supplies need restocking
Customer Service & Communication
Respond to customer queries regarding orders and deliveries
Liaise with the live streaming team to resolve order discrepancies
Report damaged or missing items promptly
Support the wider customer service function as needed
Requirements
Previous experience in customer service and packing/fulfilment is preferred
Strong attention to detail and organisational skills
Ability to work independently and meet deadlines
Comfortable working in a fast-paced, time-sensitive environment
Basic computer skills (order systems, label printing)
An interest of football is desirable but not required
What We’re Looking For
This role is ideal for someone who:
Takes pride in accuracy and organisation
Enjoys working behind the scenes to support a live sales operation
Is reliable, proactive, and a strong team player
Thrives in a small, close-knit team environment
This is a hands-on role combining ecommerce fulfilment, packing, and customer service. You will play a key part in ensuring customer orders are packed accurately, dispatched on time, and that customer queries are handled professionally.
Key Responsibilities
Sorting & Order Accuracy
Organise football cards into predefined categories (teams, players, buyers, etc.)
Accurately identify customer “hits” from live breaks
Match cards and items correctly to each buyer’s order
Packing & Fulfilment
Pick and pack customer orders with care and attention to detail
Ensure all items are securely packaged to prevent damage during transit
Prepare orders for dispatch, including labelling and organising shipments
Maintain a clean, organised packing workspace
Shipping & Tracking
Print and apply shipping labels using order management software
Follow an organised workflow to minimise errors
Monitor packing materials and flag when supplies need restocking
Customer Service & Communication
Respond to customer queries regarding orders and deliveries
Liaise with the live streaming team to resolve order discrepancies
Report damaged or missing items promptly
Support the wider customer service function as needed
Requirements
Previous experience in customer service and packing/fulfilment is preferred
Strong attention to detail and organisational skills
Ability to work independently and meet deadlines
Comfortable working in a fast-paced, time-sensitive environment
Basic computer skills (order systems, label printing)
An interest of football is desirable but not required
What We’re Looking For
This role is ideal for someone who:
Takes pride in accuracy and organisation
Enjoys working behind the scenes to support a live sales operation
Is reliable, proactive, and a strong team player
Thrives in a small, close-knit team environment