Open source Help Desk software setup
Budget: $10 – $30 CAD
Setup and configure an open source or free help desk software
Objectives:
• A new task or ticket get created automatically with emails received to specific email addresses or also be able to create a new ticket manually by either cloning exiting tickets or creating new.
• User can only see tickets assigned to them or all unassigned tickets
• Alerts and Notifications and a dashboard
Note:
1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal cost.
Please note It is not a software development project.
2. A documented setup configured for demo is needed with non-production domain before it is accepted.
Objectives:
• A new task or ticket get created automatically with emails received to specific email addresses or also be able to create a new ticket manually by either cloning exiting tickets or creating new.
• User can only see tickets assigned to them or all unassigned tickets
• Alerts and Notifications and a dashboard
Note:
1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal cost.
Please note It is not a software development project.
2. A documented setup configured for demo is needed with non-production domain before it is accepted.