Online Tour Consultant

We’re looking for a reliable and responsible freelance Tour Consultant to provide customer support for our online tour sales. The ideal candidate will have fluent English skills, a US phone number with WhatsApp, and a passion for creating unforgettable travel experiences — whether by tailoring our pre-planned itineraries to suit client preferences or preparing fully customized trips.

Main Responsibilities:

Respond promptly to customer inquiries via email (MS Outlook, using our company email ID).
Occasionally handle calls if a client prefers to speak by phone (US number required).
Provide accurate information about our tour products in all communications.
Communicate with suppliers (1–4 per booking) to confirm product availability.
Assist clients with itinerary details, booking processes, and general questions.
Learn about our itineraries, attractions, and New Zealand travel to give confident, informed advice.
Maintain a professional yet friendly tone in all interactions.

Requirements:

Fluent English (spoken & written).
Proficiency in MS Word, Excel, and Outlook (installed on your PC).
US-based phone number with WhatsApp for client communication during US working hours.
Passion for travel and itinerary planning.
Willingness to learn about New Zealand and our products.
Strong communication and problem-solving skills.
Ability to respond quickly to inquiries during US business hours.

Additional Information:

Remote, freelance position with flexible hours — but responsiveness is key.
Potential for long-term collaboration for the right candidate.

How to Apply:
Please send us:
A brief introduction about yourself.
Details of your experience in customer support or travel-related roles.
Confirmation that you have a US phone number.
Your availability during US working hours.

If you’re passionate about travel, love planning itineraries, and enjoy helping customers, we’d love to hear from you!