Online Support Workers Needed from Malaysia
Budget: $2 – $8 USD
New Freelancer Needed for long term. I need several Malaysia-based professionals who can step in and provide reliable online support to my users. The work is 100 % remote; all you need is a quiet workspace, a steady internet connection, and the ability to communicate clearly in both English and Bahasa Malaysia.
Your day-to-day tasks will revolve around answering user queries, logging each interaction in our help-desk tool, troubleshooting straightforward issues, and escalating anything outside your scope to the specialist team. I value accuracy and a friendly tone above speed, but you should still be comfortable juggling multiple conversations at once.
Please tell me about any previous customer-facing roles you have held, the hours you can commit each week, and the devices or software you are already comfortable using. If you are organised, patient, and serious about maintaining high service standards, I would love to hear from you.
Your day-to-day tasks will revolve around answering user queries, logging each interaction in our help-desk tool, troubleshooting straightforward issues, and escalating anything outside your scope to the specialist team. I value accuracy and a friendly tone above speed, but you should still be comfortable juggling multiple conversations at once.
Please tell me about any previous customer-facing roles you have held, the hours you can commit each week, and the devices or software you are already comfortable using. If you are organised, patient, and serious about maintaining high service standards, I would love to hear from you.
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Customer Support
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Helpdesk
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